A. Check-in time is at 3pm and check-out is at noon. We cannot guarantee either early or late check-in, but as with all special requests we will always note it in your reservation. If we have the availability, and a guest is not scheduled to check-in to your room, we can offer late check-out. Please note there is a half-day rate (half of your current rate) for staying in your room until 6pm, and checking out after 6pm warrants a full day rate (based on the rate you are paying). Again, late check-out is only based on availability and with confirmation from the front office.
A. All guest are required to present a valid credit card upon arrival along with a form of identification for security purposes. Upon arrival we require the total amount of your stay plus additional authorization for incidental charges to be accessible on the card. Gift cards are not valid as a form of payment. Cash may be paid upon check out. Other forms of payment are available in advance. Check payments are required 14 days prior to arrival to allow processing time. Direct billing is available for select corporate accounts with proper credit approval.
A. Yes, we do accept security deposit. You will be advised of the amount on check-in at the front desk.

REPEAT GUEST PROGRAM

Present a valid credit card upon arrival along with a form of identification for security purposes. Upon arrival we require.

More Frequently Asked Questions

A. Yes, there is a shared pool on property with hot tub for our guests.
A. Yes, at no cost to our guests.
A. Villas Sur Mer is only 1 hour and 15 minutes from Sangster International Aiport (Code: MBJ) in Montego Bay. On your request, our front desk will arrange airport transfer at additional cost to your - just send us flight details and number of persons.
A. Yes, we do have special packages and offers for honeymooners, please visit our Special Offers page or contact Sales Team at sales@villassurmer.com
A. Yes, our front desk staff will be more than happy to assist in arranging your tours and excursions.
A. Yes, areas of property are easily accessible by the disabled.

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